YOU ASKED…

  We Answered

How far are you from the airport?

HO/HOP:  5-minute drive
MLB: 45-minute drive

How far are you from the nearest beach?

HO/HOP: approx. 5-minute via moped, 8-minute via bus

MLB: less than a 2-minute walk

How far are you from the nearest bus stop?

HO/HOP:less than a 5-minute walk
MLB: less than a 2-minute walk

How far are you from the nearest restaurant?

HO/HOP: less than a 20-minute walk

MLB: less than a 2-minute walk

Are children permitted?

HO/MLB: yes, when accompanied by an adult

HOP: no

Is smoking permitted?

HO/HOP/MLB: NO; neither in nor on the premises – NO exceptions

* loss of security deposit will result if not adhered to

Do you offer airport transportation?

HO/HOP/MLB: yes (fee applies) 
If booked, forward your flight details to us and look for your name after exiting Customs; your driver will be waiting for you

Are linens/towels available at the unit?

HO/HOP/MLB: yes; not to be removed from the unit; please bring your own beach towels

Do you offer cleaning service during stays?

HO/HOP/MLB: Yes; $50 every 3-4 days

When do I get the address for the unit?

HO/HOP/MLB: address plus key information is sent directly to guests 48-hours prior to arrival; make sure to check your email

What is the maximum number of occupants allowed?

HO: 5
HOP:
1
MLB:
 3 (up to 2 adults)

What are your checkin/checkout times?

HO: 12-7pm/10am
MLB: 12-7pm/10am
HOP: 4-6pm/10am

*3-7pm check-in for same day check-ins/checkouts; failure to follow Checkout Procedures may incur a fee

Is WIFI included?

HO/HOP/MLB: yes

*solo travelers may be subject to a nominal fee

What is your cancellation policy?

HO/MLB: 30 days notice; if booked online, deposit release only
HOP:
5 days

What are your accepted forms of payment?

HO/HOP/MLB: bank transfer, Visa, MasterCard

How may I book my stay with you?

HO/HOP/MLB: book online via our secure webpage or click here to email us

Is a security deposit required?

HO/MLB: $200
HOP:
No

* larger sum required for stays longer than fourteen (14) days and/or guests of 4 or more

** security deposit is held on (not charged to) a valid Visa/MasterCard debit or credit card

*** any damages/loss occurring during your stay will be deducted from your security deposit

Are your rates negotiable?

HO/HOP/MLB: the rates advertised are the current rates; we offer special rates/packages throughout the season; stay tuned to our website, sign up to be a part of our e-family, or follow us on FacebookTwitterInstagram, or Pinterest

What are the current COVID-19 regulations?

HO/MLB/HOP: All units are cleaned and sanitized prior to a guest’s arrival and sanitizer is provided within each unit. 

Please visit the following links for current regulations:

BERMUDA GOVERNMENT COVID-19 WEBSITE

TRAVEL AUTHORISATION FORM

HAVE ANOTHER QUESTION TO ASK?

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